Refund policy

At Petit Fox, we take great care when selecting every item and want you to be happy with your purchase. As many of our items are pre-loved, each piece is individually checked before being packed and sent.

The Little Fox Club & Little Fox Boxes 🦊📦

Each Little Fox Club subscription box and once-off Little Fox Box is selected especially for your little one based on the information provided, including their age, clothing size and preferences.

Because each box is individually selected, we do not accept returns or exchanges based on personal preference, including colour, style, print, brand or garment type.

If an item:

  • Arrives damaged

  • Is not the size selected or provided to us

  • Does not meet our stated quality standards

Please contact us at hello@petitfox.co.za within 7 days of receiving your box, together with photos of the item, and we will assist you.

As our clothing is pre-loved, minor signs of previous wear may be present and are not necessarily considered a defect.

Please ensure that the correct clothing size is provided when ordering or subscribing. For Little Fox Club members, it is your responsibility to let us know when your little one moves into a new size.

Nothing in this policy limits any rights you may have under applicable South African consumer law.

Individually Purchased Items

We take great care to make sure all the individual items we sell are in excellent condition and want you to be 100% satisfied with your purchase.

If you find that an individually purchased item does not fit or isn't as expected, we gladly accept returns provided:

  • The item is returned to us in its original condition within 10 days of receipt.

  • Items sold as “Never Worn” or “Brand New” must have their original tags intact and remain new, unworn and unwashed.

  • You contact us at hello@petitfox.co.za before returning the item.

Once we receive and inspect your return, you can choose between a refund via EFT or a Petit Fox credit note.

Shipping costs are non-refundable.

Sale and clearance items are not eligible for returns, except where required by applicable consumer law.

Returning an Item

Please contact hello@petitfox.co.za before sending any return so that we can assist you with the process.

Return shipping costs are the responsibility of the customer unless the item is incorrect, damaged or otherwise qualifies for a remedy under applicable law.

Petit Fox reserves the right to inspect returned items before approving a refund, exchange or credit.