Frequently asked questions

We buy and sell top quality second-hand kids clothes. We also have brand new items with the tags still on – from kids who never got to wear them (sounds familiar?) or from brands directly, to give a new life to brands’ leftover stocks.

General

How can I make sure I don't miss a deal?

Our newsletter is packed with our new arrivals. Be sure to sign up!

We upload stock every day and hundreds of items are added every week, so check back often if you don’t want to miss out; remember, every item is unique. What is available today is different from what will be available on any other day.

How can I place an order?

Browse our shop and add items you like to your cart. When you’re all done, proceed to checkout by clicking the cart icon on the top right of your screen. 

Next, click on the “Checkout” button where you’ll be prompted to provide your shipping and payment information.

Questions? WhatsApp us 079 668 7499

Can I trust your quality?

The simple answer is YES!

We are very strict about quality and items listed are all as close to like-new as possible, with minor signs of wear. When in doubt about the condition of an item, we simply don’t list it.

We are confident that you will be delighted with your purchases and offer a money-back guarantee.

Payments & Returns

How can I pay?

EFT, SnapScan, Credits Card, Debit Card, you name it.

All card payments are done via PayFast, South Africa’s secure payment gateway.

Our bank details:

  • DREAM
  • NEDBANK 198765
  • 1192038274
  • Use your order # as reference
  • Please send your proof of payment to hello@petitfox.co.za

You will have 2 days to make the payment and send us the POP. After this time the order will automatically be cancelled and the items will be available to other customers again.

Why was my order cancelled?

If you choose to pay via EFT, your order will be on hold for 24 hours. Past this time, if we didn’t receive your payment or POP, the order will be cancelled and the items made available to other customers to purchase.

If you still want to place your order after it’s been cancelled, simply go to your account, and click on “Place order again”. You’ll be able to see which items are still available to purchase.

How do I use my store credit?

If you’ve sold with us or chose to get a refund via store credit, you will have received a coupon code via email.

Insert the code in the coupon code field at checkout to use this credit as a form of payment.

What is your return policy?

We take great care to make sure all the items we sell are in excellent condition and we want you to be 100% satisfied with your purchase. If you find the clothes don’t fit or weren’t as you expected, we gladly accept returns provided:

  • The items are returned to us in their original condition within 10 days of receipt.
  • The items sold as ‘Never worn’ or ‘Brand new’ are returned with the tag intact and are still new, unworn and unwashed.

Please contact us at hello@petitfox.co.za before returning the item.

You can choose between a refund via direct EFT or a credit note to shop with us, which is valid as soon as we receive your returned item.

Shipping costs are non-refundable. Sale items are not eligible for returns.

Delivery

What are your delivery options?

Shipping is free for all orders above R750.

COURIER – Courier delivery costs and times in South Africa depend on your location:

  • Standard Delivery – R100 (2 to 4 working days)

We courier door-to-door to main centers.

Collection is available at 269 Voortrekker Road, Monument, Krugersdorp, 1739

We do not deliver to PO boxes. Please note we are not a delivery company and cannot guarantee exact delivery times. Please ensure an appropriate person is present to sign and receive your order.

Can I collect my order?

Collection is available at 269 Voortrekker Road, Monument, Krugersdorp, 1739

Can I trust your quality?

The simple answer is YES!

We are very strict about quality and items listed are all as close to like-new as possible, with minor signs of wear. When in doubt about the condition of an item, we simply don’t list it.

We are confident that you will be delighted with your purchases and offer a money-back guarantee.

Still Have Questions?

WhatsApp: 079 668 7499

Email: hello@petitfox.co.za