How do I know the items I buy are in good condition?
We are very strict about quality and we systematically reject anything that is not in line with our selection criteria (read our policy here).
Items listed are all high-quality and are as close to like-new as possible, with minor signs of wear. Some might have been worn a little bit more than others and might have minor flaws, but we have decided to give them a second chance since they still have a lot of life in them. Prices are adapted accordingly. Minor flaws will always be pointed out in the item description.
Petit Fox will NEVER list items with holes, visible stains, intense pilling, fraying and multiple missing accessories that make the item look awkward.
All maternity wear listed is maternity specific to best accommodate the needs of the moms to be.
How are clothing sizes listed?
The actual size of an item is always mentioned in the title. If an item spans several sizes, we list the item according to all the sizes: an item sized 2-3 years will be listed as 2 years and 3 years.
How are shoe sizes listed?
The actual size of the shoe, as it appears on the shoe itself, is always mentioned in the title. Sizes are then converted into UK size for listing purposes. An international shoe size conversion table is available here for your convenience.
How often are new items added?
New items are added weekly, so check back often if you don’t want to miss out; remember, every item is unique. What is available today is different from what will be available on any other day.
Don’t delay – shop now!
I have a question, how can I reach you?
The best way to reach us is to send us an email. We will reply as soon as possible.
PAYMENTS & DELIVERY
What payment options do you offer?
You can pay via EFT or any debit or credit card online. You can also pay cash for your order in over 6,000 shops accross South Africa - simply select Payfast at checkout and choose the Scode option.
What are your banking details?
Account holder: BOUCAN (PTY) LTD
Branch code: 201 809
Account number: 62547809014
Recipient reference: ‘your order number’
Please send your proof of payment to firstname.lastname@example.org.
How can I pay cash via Scode?
At checkout, select Payfast as your payment option. Choose Scode to receive a barcode or a 16-digit SCode via email. Proceed to a SCode approved outlet to make payment. Present the code on your phone or statement for payment. The cashier will scan the barcode or enter the Scode and request payment. Once paid, a receipt will be issued.
Where can I pay for my Petit Fox order using Scode?
You can currently pay at Shoprite, Checkers, Checkers Hyper, House & Home, OK Furniture and Usave at the Money Market kiosks and at the tellers at the South African Post Office.
How much does it cost to use Scode?
There is no cost to use SCode to pay for your online purchases.
Can I pay with cash, debit and credit card?
Yes, you can use cash, debit or a credit card to make a payment.
What do I do with the receipt once I have paid?
Once you have made a payment, you will be issued with a receipt of purchase. Keep it as proof of payment until you have received your purchases.
How long do I have to make payment?
You will have 2 working days to make payment after ordering online.
Where do you ship?
We currently ship in South Africa only.
Do you deliver to PO boxes?
We do not deliver to PO boxes.
How long will it take and how much will it cost ?
We do everything we can to make sure your order gets to you as quickly as possible. Delivery costs and times depend on your location:
Cape Town Courier delivery – R45 - 1 to 2 working days
National Courier delivery – R75 - 2 to 5 working days
Pargo – Cape Town and national delivery – R75 - 2 to 5 working days
Please note we are not a delivery company and cannot guarantee exact delivery times. We use Pargo deliveries for all orders out of main centres.
In order for us to prove that delivery of an order has been completed, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery. Please ensure an appropriate person is present to sign and receive your order.
What is Pargo?
Pargo is a click and collect delivery method. Have your Petit Fox order delivered to a local shop of your choice. No more missed deliveries, you will receive sms or email notification when your parcel arrives at the Pargo parcel point. Collect when it suits you best!
Find your most convenient store here and tell us the one you selected in the ‘Order notes’ section at checkout.
I find shipping costs expensive, how can I reduce them?
Shipping is free for all orders above R600.
If you live in Cape Town or have a relative living in the area, you can choose to collect your order free of charge from:
- Petit Fox Headoffice in Woodstock (Old Castle Brewery, 6 Beach Road, Unit A108), on appointment only.
- 2nd Take Sea Point (269 Main Road), Monday to Friday, 10am-6pm, Saturday & Sunday, 10am-2pm.
Another easy way to reduce shipping costs is to combine several orders with other moms in your area.
RETURNS & REFUNDS
Can I return items?
We take great care to make sure all the items we sell are in excellent condition and we want you to be 100% satisfied with your purchase. If you find the clothes don’t fit or weren’t as you expected, we gladly accept returns provided:
The items are returned to us in their original condition within 14 days following delivery.
The items sold as ‘Never worn’ or 'Brand new' are returned with the tag intact and are still new, unworn and unwashed.
How do I return items?
Please inform us at email@example.com before returning the item.
Can I get my money back?
You can choose between a refund via direct EFT or a credit note to shop with us, which is valid as soon as we receive your returned item. Shipping costs are non-refundable. Sale items are not eligible for returns.
SELL MATERNITY & KIDS CLOTHING
How do I sell to Petit Fox?
How do you decide on the items you accept?
We are very strict on quality. For your own satisfaction we systematically reject items that do not meet our criteria. We do not accept low-quality clothing and will select clothes at our own discretion. Visit our Sell with us page for more info.
What happens to the items you reject?
What might not be sellable on Petit Fox can still be very wearable. That’s why we give you two options: get the clothes back (collection or postage at your cost) or allow us to give them to a local charity. Visit our Sell with us page for more info.
How much will I get and how do you decide on the amount?
The amount we pay depends on style, original price, brand, quality, quantity and category of each item. If the items are judged to be in high demand or a high-quality brand, we will pay you more. We also pay more for items that are new and still have the tag attached, provided they meet our selection criteria. We also take into account the work required to sort, freshen up, style, photograph, list and store clothing and then attract and serve buyers. Visit our Sell with us page for more info.
Why should I sell to you when I can make more on the classifieds?
You can probably make more money selling individual pieces on the classifieds, but most moms find it’s not worth all the extra time and effort required. It’s easy to forget how long it takes to take pictures, price items, upload pictures, create ads, answer phone calls and wait for buyers that never pitch up. Selling to Petit Fox often nets more money for much, much less work.
How long will it take before I get paid?
We try really hard to process each parcel as fast as possible. Once the package reaches the Fox Cave, you'll hear from us within 3 weeks and EFTs are made within 10 working days thereafter. Unfortunately we have no control over courier companies and how fast they deliver, so we can't guarantee their time frames, although most parcels reach us within two weeks.
Petit Fox is not a courier company and cannot be held liable for losses incurred by the negligence of the courier company. For any problem during the transport of your parcel, do not hesitate to contact us at the email address firstname.lastname@example.org so that we can trace the information to the courier company and make every effort to assist you with them.
What is the difference between consignment stores and Petit Fox?
When selling your maternity and kids clothes to Petit Fox you get paid up front. With consignment stores, you have to wait for your items to sell to get paid and you have no guarantees that they will sell (or that they will sell at their original price, since they do markdowns to push the sale of your items).
Let us help you save time and money – sell today.