FAQs
We buy and sell top quality second-hand kids clothes. We also have brand new items with the tags still on – from kids who never got to wear them (sounds familiar?) or from brands directly, to give a new life to brands’ leftover stocks.
Our newsletter is packed with our new arrivals. You can subscribe HERE.
We upload stock every day and hundreds of items are added every week, so check back often if you don’t want to miss out; remember, every item is unique. What is available today is different from what will be available on any other day.
Don’t delay – shop now!
Our user-friendly filters will help you narrow down your search.
Browse our shop and add items you like to your cart. When you’re all done, proceed to checkout by clicking the cart icon on the top right of your screen.
Next, click on the “Checkout” button where you’ll be prompted to provide your shipping and payment information.
The simple answer is YES!
We are very strict about quality and items listed are all as close to like-new as possible, with minor signs of wear. When in doubt about the condition of an item, we simply don’t list it.
We are confident that you will be delighted with your purchases and offer a money-back guarantee.
PAYMENTS & RETURNS
EFT, SnapScan, Credits Card, Debit Card, you name it.
All card payments are done via PayFast, South Africa’s secure payment gateway.
Our bank details:
- BOUCAN (PTY) LTD
- FNB 250655
- 62547809014
- Use your order # as reference
- Please send your proof of payment to hello@petitfox.co.za
You will have 2 days to make the payment and send us the POP. After this time the order will automatically be cancelled and the items will be available to other customers again.
If you choose to pay via EFT, your order will be on hold for 24 hours. Past this time, if we didn’t receive your payment or POP, the order will be cancelled and the items made available to other customers to purchase.
If you still want to place your order after it’s been cancelled, simply go to your account, and click on “Place order again”. You’ll be able to see which items are still available to purchase.
If you’ve sold with us or chose to get a refund via store credit, you will have received a coupon code via email.
Insert the code in the coupon code field at checkout to use this credit as a form of payment.
We take great care to make sure all the items we sell are in excellent condition and we want you to be 100% satisfied with your purchase. If you find the clothes don’t fit or weren’t as you expected, we gladly accept returns provided:
- The items are returned to us in their original condition within 10 days of receipt.
- The items sold as ‘Never worn’ or ‘Brand new’ are returned with the tag intact and are still new, unworn and unwashed.
Please contact us at hello@petitfox.co.za before returning the item.
You can choose between a refund via direct EFT or a credit note to shop with us, which is valid as soon as we receive your returned item.
Shipping costs are non-refundable. Sale items are not eligible for returns.
DELIVERY
COURIER – Courier delivery costs and times in South Africa depend on your location:
- Cape Town delivery – R65 (1 to 2 working days)
- National delivery – R99 (2 to 6 working days)
We courier door-to-door to main centers and systematically use Pargo or Pudo for areas considered as non central by our courier – please contact us if you are unsure.
Shipping is free for all orders above R649!
COLLECTION – If you live in Cape Town or have a relative living in the area, you can choose to collect your order free of charge from our Woodstock offices. Collections are on working days, Monday to Friday, between 8am and 1pm. No appointment needed.
BUNDLE – You can bundle your orders and stack them until you reach the free shipping threshold – never pay for shipping again!
We do not deliver to PO boxes. Please note we are not a delivery company and cannot guarantee exact delivery times. We use Pargo deliveries for all orders out of main centres. In order for us to prove that delivery of an order has been completed, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery. Please ensure an appropriate person is present to sign and receive your order.
You live near our offices and can collect free of charge? Great!
Collections are on weekdays, between 8am and 1pm.
We created this option to allow you to make purchases and bundle them until you reach the free shipping threshold (R649). As soon as the threshold is reached, all bundled orders will then be shipped at the same time, to the same delivery address.
Never pay for shipping again!
PLEASE NOTE: you can bundle your orders over a period of 90 days. No refunds on cancellation of bundled orders, only credit notes. Should you wish to cancel bundled orders after 90 days, we will happily issue a credit note and charge a R100 admin fee.
Should you want your orders sooner and decide to pay for shipping, kindly notify us via email. Should you place an order while bundling with us and reach free shipping with that order, please select Bundle my order at checkout anyway.